Insights
AI in practice. What we build, test & learn.
Short reflections from real projects, emerging technology and the questions we’re still exploring.
- 14 October 2026
How we trained a small model to answer website questions without making things up
For the chat on our website, we don't let a language model write the answers. A small decision model picks one of the answers we have written and checked, or…
Read the post - 30 September 2026
Is an AI agent that never switches off a good idea?
Yesterday, OpenAI introduced dots, always-on agents in ChatGPT designed to take on ongoing work and keep making progress between conversations. You give a dot a…
Read the post - 28 September 2026
How we keep track of what our AI agents do
Every night at 3 a.m., a script reads our AI agents' own logs and writes a daily report for each project. By morning there's a summary in our inbox, and nobody…
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